Over here you can create an RMA request.
Before you can do this, you need to create a new Service Request
and get an RMA-key.
If you already have a Customer Service login, you can go over here
If you don't have a Customer Service login, you can request one by sending an e-mail to: firstname.lastname@example.org
Once Mobile Viewpoint Support has provided you an RMA-key, you can proceed to 'Step 1 - RMA-key'.
Click this link
if you want to know more about the RMA-process